Courtesy of The Main Link
Sample Warmline/Chatline Policy
Couresty of The Main Link
Sample Program Description
PowerPoint presentation from the Grapevine Center. This document describes the steps taken to start the program, train phone workers, and operate the warmline.
CP NHS Stevens Center Warmline Procedures Manual
Sample procedures manual for a peer-run warmline.
Warmline Protocol for Answering Calls
Courtesy of The Client Run Center
Definition of a Peer-run Warmline
Warmline as defined by The Client Run Center.
Program in a Box
This PowerPoint presentation describes the steps in establishing and operating a telephone warmline as well as a "virtual drop-in center". Courtesy of Mental Health America of Montana.
Warmline Crisis Protocol
Courtesy of The Client Run Center
Protocol for Suicide and Other Topics
Courtesy of the Western Massachusetts Recovery Learning Community