A Framework for Mental Health Consumers to Evaluate Service Provision

"This paper outlines a proposed framework including values, principles and steps, developed by consumers, to evaluate mental health services from a consumer's perspective."

The abstract to this article, published in Australia,  is available free at this link. You can purchase the article or pay a flat rate to access all articles on Sage Journals for one day.

http://apy.sagepub.com/content/14/3/277.abstract