A Framework for Mental Health Consumers to Evaluate Service Provision

"This paper outlines a proposed framework including values, principles and steps, developed by consumers, to evaluate mental health services from a consumer's perspective."

The abstract to this article, published in Australia,  is available free at this link. You can purchase the article or pay a flat rate to access all articles on Sage Journals for one day.

http://apy.sagepub.com/content/14/3/277.abstract

Programs and Tools to Improve the Quality of Mental Health Services

"The Agency for Healthcare Research and Quality (AHRQ) has a broad portfolio of mental health research. This report focuses specifically on AHRQ-funded research that has led to the development of programs, methods, and tools for evaluating and improving the quality of mental health services and improving the education of mental health professionals."

http://www.ahrq.gov/qual/menttoolria/menttoolria.htm

Consumer Quality Initiatives

"Consumer Quality Initiatives is a mental health consumer-led research, evaluation, and quality improvement nonprofit organization based in Massachusetts.  Its mission is to develop opportunities for the meaningful involvement of consumers and family members in all aspects of mental health research and program evaluation. "

Their Web site includes descriptions of their services, as well publications and reports.

http://www.cqi-mass.org/

Promoting Recovery-Oriented Mental Health Services Through a Peer Specialist Employer Learning Community

This case study of an "employer learning community model" explores the importance of employing peers at mental health programs that want to provide recovery-oriented mental health care. Published on the Website of the Journal of Participatory Medicine.

http://www.jopm.org/evidence/case-studies/2011/05/09/promoting-recovery-oriented-mental-health-services-through-a-peer-specialist-employer-learning-community/